At Fixby, we are dedicated to safeguarding your privacy. This Privacy Policy, referred to as “Fixby Privacy Policy” or “Policy” in this document, pertains to all our websites and applications, collectively referred to as “Fixby” or “FX”, and our Subscription Services (the "Subscription Services"). This Policy outlines the practices concerning usage, data collection, processing, and privacy. By agreeing to the terms and conditions of this Privacy Policy, you consent to the data practices of Fixby. If you do not agree with our Privacy Policy, please refrain from using the Fixby application.
1.1 You may explore the Fixby Websites and use our applications on various devices without providing any Personal or Business Information. However, when you visit the Websites or register for any of the Subscription Services, we may request Personal and Business Information about you and your organisation.
1.2 Our online Subscription Services enable you to create profiles, store and analyse data, and manage electronic communications. When you sign up for any of our Subscription Services, we collect standard customer information such as your name, email address, phone number, company name, address, logos, and photo.
1.3 We may also collect information related to your computer and visits to our website, such as IP address, geographical location, browser type, duration of visit, and pages viewed.
1.4 Any voluntarily submitted information that personally identifies you, including contact information such as name, email address, company name, address, phone number, and other relevant details, will be considered Personal and Business Information. This may also include information about transactions, both paid and unpaid, and information available on the internet from platforms such as Facebook, LinkedIn, Twitter, and Google.
1.5 Fixby Websites and Subscription Services are intended for users above the age of 13 years. If you believe that we have collected information about a child under 13 unknowingly, please contact us at contact_us@fixby.in.
1.6 Information related to payment processes, such as credit card numbers and billing information, will be collected and processed when you subscribe to any of our applications on our Websites, using third-party PCI-compliant service providers.
2.1 We utilise Navigational Information to operate and enhance the Websites and Subscription Services.
2.2 Additionally, we may use your Personal and Business Information to send you updates about new features, marketing communications related to our businesses, and provide statistical information about our users to other companies. We never sell Personal and Business Information to any third party.
2.3 We may share data with trusted partners for purposes such as statistical analysis or providing customer support. However, these third parties are prohibited from using your Personal and Business Information except for these purposes, and they are required to maintain confidentiality.
2.4 We may post customer testimonials and comments on our Websites, containing Personal and Business Information. If you would like your testimonial or comments removed, please contact us at contact_us@fixby.in.
2.5 We do not retain any credit card information provided by you. A third-party credit card service provider processes existing and scheduled transactions, permitted to store, retain, or use information you provide.
2.6 We may employ other companies and individuals to provide services to visitors, customers, and users of the Websites and Subscription Services. In such cases, we explicitly require them to adhere to our privacy and customer data handling policies.
2.7 We utilise the latest security technologies to protect your Personal and Business Information from unauthorised access. Your information is stored on secure servers and protected through encryption.
2.8 Fixby websites and services may integrate with third-party social networking sites and related applications, with your consent. By integrating, you authorise Fixby to access certain information from your social media profile. Your consent to use this information is in accordance with our privacy policy.
2.9 Upon termination, all data generated through the system can be downloaded by the client, and Fixby ensures the deletion of all copies of customer data from its database and servers.
Fixby applications enable users to integrate various third-party applications and tools for enhanced productivity. Basic information fetched from third-party applications is securely stored in our servers for the duration of the integrations and purged upon disconnection.
DATA TRANSFER: Upon termination, all the data generated through the system (Customer details, billing information, all login credentials, reports etc) can be downloaded by client through reports via Excel or CSV files and PropFlo shall ensure that all copies of the Customer data shall be deleted from their database and servers as per the cleanup cycle of PropFlo.
4.1 Fixby and third-party partners use cookies or similar technologies to operate and authenticate users, administer the website, track user movements, analyze trends, and gather geographical information.
4.2 You can log in to our Subscription Services using Single Sign-On (SSO) services, which may provide certain Personal and Business Information to pre-populate our sign-up form.
4.3 We may collect non-personally identifiable information, such as IP address, browser type, domain names, and operating system, for website operation, quality maintenance, and general statistics regarding website use.
4.4 We partner with third-party advertising networks to display advertising on our Websites or manage advertising on other sites. These networks may collect non-personal information about your activities to provide targeted advertising.
4.5 The use of cookies by any third-party tracking service company is not covered by our Privacy Policy.
5.1 Upon request, Fixby will provide information about whether we hold any of your Personal and Business Information and offer options to access, update, or opt out of contact.
5.2 You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link in our emails or by contacting us at contact_us@fixby.in. However, customers cannot opt out of receiving transactional emails related to their account or Subscription Services.
We periodically update this Privacy Policy, and any significant changes will be notified through our Websites and Subscription Services. Your continued use of our Websites or Subscription Services after changes to this Privacy Policy implies acceptance of the updated terms.
For any questions about this Privacy Policy, please contact The Compliance Officer at contact_us@fixby.in or by postal mail at:
The Compliance Officer Fixby
Second Floor, Plot 102, Kavuri Hills Phase 2, CBI Colony, Jubilee Hills, Hyderabad, Telangana 500081
Thank you for your attention to our Privacy Policy.
Plot No. 102, 2nd Floor, Road No. 44, Kavuri Hills, Madhapur, Hyderabad, Telangana